Are you unhappy with your purchase? Have you changed your mind? Don't worry! At Webcartridge you have 15 calendar days from the receipt of your order to return or exchange your product. Should the product be found to have a defect that prevents it from functioning correctly, the return period is three years from the date of sale. Would you like more information? Below, we detail the steps you need to follow:
If less than 15 calendar days have passed since you received your order, you can exercise your right of withdrawal and request a refund for the order with no explanations needed.
Send an email to [email protected] indicating the item(s) you wish to return (you can attach the returns form that you can find at the end of this page, although this is not obligatory. If you prefer, you can also contact us via the order form in your Client Area. We will respond in the shortest possible time. However, there’s no need to worry; as long as you notify us within the deadline, our staff will be able to handle your request and the refund will be processed within the specified time frame.
Our staff will then verify that the product satisfies our conditions for return. This means that it must fulfil the following conditions:
If these conditions are met, our customer service agents will advise you on how to return your purchase. If the return address is in mainland Spain, Balearic Islands, mainland Portugal, Belgium, mainland France, Corsica, Luxembourg, Austria and Germany, this will be completely free of charge (our agents will inform you on how to to arrange a collection or provide you with a delivery point where you may drop off the parcel (such as a post office). For other geographical areas (including the Republic of Ireland, Canary Islands, Azores, Madeira, Ceuta, Melilla, Andorra or any country or territory not mentioned above), the goods must be sent directly to the following warehouse address:
Webcartridge - eCommProjects
Avda. San Andres 83
24010 Trobajo del Camino, León (Spain)
Once we have confirmation of the return of the goods, we will proceed to issue your refund. The payment will be made within 15 calendar days and will be credited to the original payment method used for the purchase. Should it not be possible to refund your money using the original payment method, our customer service agent will request a bank account to deposit the refund into. This bank account must be in the SEPA.
The refund will cover the full price of the products as well as the original shipping costs. If you selected priority shipping, you will only be refunded the amount charged for standard shipping. The difference in cost of priority shipping and standard shipping will be deducted from the refund. In the event that the return of the order is partial, i.e. the refund is only applied to one of the products purchased, shipping costs will not be refunded.
Should the goods be returned from an address located outside the Republic of Ireland and whenever we incur customs charges on receipt of the goods, these may be deducted from the amount to be refunded.
If, upon receipt of the product, we find that it does not meet our conditions for return (e.g. it is spent or used), we reserve the right to deduct a percentage of the total cost of the product or even the total cost of the product from the refund.
With regard to our online copy service, the right of withdrawal will be applicable until the order is in "preparation", once it is in this state it cannot be cancelled, as it is a personalised product and the consumer or user agrees with this condition and expressly accepts it.
This is in accordance with art. 103 of RD Legislative 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, according to which:
a) The provision of services, once the service has been fully performed, and if the contract imposes on the consumer or user an obligation to pay, when performance has begun, with the prior express consent of the consumer or user and with the knowledge on his part that, once the entrepreneur has fully performed the contract, he will have lost his right of withdrawal.
b) The supply of goods made to the consumer's or user's specifications or clearly personalised.
If more than 15 calendar days but less than 3 years have passed since you received the product, you may claim on the product warranty and request for the repair or replacement of the damaged item if repair is not possible.
Contact us by email at [email protected] or register a claim from your client area indicating the specific problem with the product. First of all, we will endeavour to solve whatever problem there may be with your purchase. If the product is defective, we will pick it up free of charge and return it to you repaired, or provide you with a new product. Should it prove impossible to repair or replace, we will provide you with a comparable product or one with improved features. If there is no way to repair the product and no alternative is available, we will refund the full amount paid.
Please note that some manufacturers require the warranty to be processed with them directly. In such cases, we will direct you to where to call or write and provide you with all the support you need.
With regard to our copy service, in the event of poorly printed documents or the absence of any of them, eCommProjects Internet S.L. offers the same guarantees as for the rest of its products, the only difference being the complaint period.
In this case, our customers will have 30 days from the receipt of their order to claim a possible defect. Files and documents sent by users for printing will be kept for 90 days from the date of the job request, after which they will be destroyed.
Once we receive your complaint, it will be handled in the same way as for the rest of our products.
f the returned product is under guarantee, Webcartridge will assume the costs of its return and subsequent delivery of the replacement product.
To the attention of:
Company name: eCommProjects Internet S.L.
Address: C/Azorín 140, 24010 Trobajo del Camino, León (Spain)
Contact: [email protected]
Telephone: 19 069 388
Tax ID Number: ES B24711269
I/we hereby declare that I/we withdraw from our contract of sale for the following goods purchased from your company.
Date of receipt:
In the name of:
Received at (address):
Signature and date: